MyCPAP Return & Exchange Policies
Do You Need To Arrange a Return or Exchange?
If you need to return a product to us for any of the reasons specified in and covered by our policies please call the Toll Free number listed at the top of this page. (Depending on the circumstances of your return a nominal shipping and handling charge may be required.)
Return & Exchange Policies
The Items We Sell
MyCPAP.COM sells medical supplies for use with Sleep and Oxygen Therapy. All of the items we sell are brand new and supplied in their original packaging from the manufacturer or JCAHO (Joint Commission on Accreditation of Healthcare Organizations) Accredited supplier.
If you receive an incorrect item in any order due to an error on our part we will replace it without additional charge. Please contact us within 10-days of receipt of incorrect items to arrange replacement.
Defective or Damaged Items & Warranties
All of the items we sell are guaranteed to be in full working order when you receive them. In addition many of the products we sell (including all masks, interfaces and machines) are covered by standard manufacturer's warranties.
If an item you purchase is damaged during shipment you may return it for replacement with the exact same item. Please contact us within 10-days of receipt to arrange replacement.
Warranty periods vary from product to product and manufacturer to manufacturer. In general though the standard warranty period on mask and machine parts is 30-days, the warranty period on CPAP/BiLevel masks is 90-days, and the warranty period on CPAP/BiLevel machines and oxygen concentrators is 2-years or more. If you are unsure of what warranty is offered on the product you are purchasing please let us know and we'll be happy to provide the information.
If you purchase an item and find that it is defective within the warranty period we will gladly repair or replace it based on the manufacturer's policies. To arrange a warranty repair or replacement please contact us using the information at the top of this page. Shipping charges may apply on select warranty replacements.
MyCPAP.COM is an authorized dealer for ResMed, Philips Respironics, Fisher & Paykel, Puritan Bennett, Hans Rudolph, Covidien, Cardinal Medical, DeVilbiss, SeQual, Inogen, and other manufacturers. With the exclusion of warranty coverage, all services provided by MyCPAP.COM -- including advertisement, ordering, sale, delivery, instruction, and setup of products -- are performed by MyCPAP.COM, and employees or contractors thereof, independently of equipment manufacturers.
Mistaken or Unwanted Items
If you placed an order by mistake or would like to return an item for any reason you may do so within 30-days of purchase as long as the manufacturer's packaging has not been opened and the item is returned in saleable condition. Once your item has been received at our offices, inspected and approved for return you will receive credit for the original purchase price, minus a 15% restocking fee. Shipping costs are not refundable.
Due to FDA regulations regarding cross contamination and the resale of medical supplies and devices we cannot accept returns on any equipment where the manufacturer's or supplier's packaging has been opened.
Still Have Questions?
We hope this Return & Exchange Policy has helped you, but if you still have questions please contact us using the information at the top of this page.
Last updated: January 10, 2013